DELIVERY SERVICE & COSTS
MAGinSHOP offers worldwide shipping.
Delivery Cost and Time
Asia countries: We offer free shipping in Asia countries for orders over HKD 500.
International: We offer free shipping in other countries for orders over HKD 1,500.
For detailed cost and delivery time, please check the following table.
|Destination||Delivery Cost||Delivery Time|
|Asia Pacific Region|
|Hong Kong & Macau||FREE on orders over HK$500, HK$50 on orders under HK$500 *HK$30 Remote Area Surcharge will be applied per shipment to delivery addresses in Remote Areas (such as Discovery Bay, Ma Wan, and Islands District) by courier companies (More details).||3-5 Working days|
|China & Taiwan||FREE on orders over HK$500, HK$150 on orders under HK$500.||5-10 Working days|
|Singapore, Malaysia, Thailand, Vietnam, Indonesia,South Korea, Japan and other Asian countries||FREE on orders over HK$500, HK$200 on orders under HK$500.||5-10 Working days|
|Worldwide||FREE on orders over HK$1500, HK$500 on orders under HK$1500.||8-14 Working days|
*HK$30 Remote Area Surcharge will be applied per shipment to delivery addresses in Remote Areas (such as Discovery Bay, Ma Wan, and Islands District) by courier companies (More details).
Customer will receive shipping confirmation once the parcel is shipped. Courier and tracking information will be included in the confirmation email.
There may be possibility that the parcel has not dispatched if customer receives no Delivery Confirmation Email. Please login in your account to check order history.
You can tracking your order from the following depending on the courier partner:
Taxes and Duties
Taxes and duties are calculated according to your shipping destination. Please note that customers are responsible for any taxes or duties subjected to the Customs Department of their country. Customers may ask for an exchange or refund within 30 days of receiving their order; however an exchange or refund of an order that is kept by the Customs Department due to unpaid duties is not possible. MAGinSHOP does not bear any responsibility if an order is discarded or destroyed by the Customs Department due to unpaid duties.
1. If the package is damaged upon delivery, the customer has the right to reject the parcel. Please notify MAGinSHOP customer care team immediately, we will contact the courier for compensation and bear all related costs.
2. If the delivery time exceeds the stated dates, please check your order history to make sure all information including name, shipping address, postal code, telephone number or email address are correct. You could track your delivery by inserting the waybill number on our courier partners’ website. For more information, please contact our Customer Care team.